Return Policy

Return & exchange policy

Last updated on October 21, 2021.

Thank you for your purchase. We hope you are satisfied with your order. However, if for any reason you are not satisfied with your package, you can return it for an exchange or a refund. Please read the conditions below.

Returns & Exchanges

Please contact us as soon as possible within the 30 days return guarantee. After these 30 days, the reasons for return or exchange, apart from exceptions, will usually not be accepted. 

Our selection of wood has been chosen by hand in order to obtain the aesthetic that makes Pawpaw.ch. And as this wood is alive, its personality traits vary and form a unique musical instrument. If you are not satisfied with it, we will exchange it free of charge for the one that suits you.

For a fair exchange, you cover the return and we cover the registered mail.

The shipping costs are 5.50.- or 7.50.- by registered mail from post.ch. 

NOTE: We cover returns on defective products! 

Return process

To return a product, please contact us by email at: contact@pawpaw.ch To confirm that you want to return your product, after confirmation from us, place the product in its original packaging and include a sheet with this information:

Name
Order number
Reason for return / exchange ( or with the basic email )

Then ship to this address:


Trigos Santos
Rue du Simplon 25
1006 Lausanne, Switzerland
+41 79 275 68 98 (Use our emails if you want to tell us something)

Make sure the parcel is packed very well to avoid loss. You are responsible for the return, "registered" shipments are safer.

Refund

After receiving your return and inspecting the product, we will proceed with the return or exchange process. Allow at least six (6) days from receipt of the product to be returned or exchanged. We will keep you informed by email or sms.

Exceptions - Damaged package
Each of our products are meticulously controlled from manufacture to preparation of the package, however if your Kalimba arrives damaged or broken then we will send you a new one. Contact our support department:  support@pawpaw.ch  with your account (optional) and order number.

 

Questions
If you have any questions regarding our return and exchange policy, write to us at: support@pawpaw.ch ou contact@pawpaw.ch